Our Commitment to Your Privacy
Splesh is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or place an order with us.
Information We Collect
We may collect the following types of information:
- Account and order information: Your name, email address, delivery address, phone number and order history when you create an account or make a purchase.
- Browsing information: Your IP address, browser type, device information, pages visited and time spent on our website, collected through cookies and analytics tools.
- Communication data: Information you provide when contacting us via email, contact form, or subscribing to our newsletter.
- Transaction data: Details of purchases made through our website. Payment card details are processed securely by our payment providers and are never stored on our servers.
How We Use Your Information
We use your personal data for the following purposes:
- To process and deliver your orders, and to communicate with you about your purchase.
- To provide customer support and respond to your enquiries.
- To send you order confirmations, delivery updates and other service-related communications.
- To improve our website, products and services through analytics and customer feedback.
- To send you marketing communications only where you have given your consent. You can unsubscribe at any time.
- To comply with legal obligations and protect against fraudulent transactions.
Data Sharing
We do not sell, trade or rent your personal data to third parties. We may share your information with trusted service providers who help us operate our website and deliver orders, such as courier services, payment processors and email platforms. These providers are contractually bound to keep your data secure.
Cookies
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences, understand how you use our site and improve its performance. You can manage or disable cookies through your browser settings, though some features may not function properly without them. We use Google Analytics to understand how visitors interact with our website.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are kept for accounting and legal compliance purposes. You can request deletion of your account and associated data at any time by contacting us.
Your Rights
Under UK data protection law, you have the right to access, correct, delete, restrict processing of, and port your personal data. You may also withdraw consent for marketing communications at any time. To exercise any of these rights, please contact us. We will respond within one month.
Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures – including SSL encryption, secure server infrastructure and access controls – to protect your data against unauthorised access, alteration, disclosure or destruction.
Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us through our Contact Us page.
Last updated: July 2026